"Pretty good snacks and drinks"
The popcorn was fresh and the drinks were nice and cold. It wasn’t exactly cheap, but I can’t say it didn’t taste good overall.
HarrySaez_82
May 08, 2026
"The theater temperature was actually spot on"
I went to see a movie and the auditorium temperature was perfect. I was expecting it to be freezing like it usually is in theaters, or maybe too warm, but no, it was actually really comfortable the whole time. I know it sounds like a small thing, well, I guess it is a small thing, but it made watching the movie so much more enjoyable
"Refund process was way more annoying than it needed to be"
I had to cancel my tickets and thought it would be straightforward, but dealing with the refund/exchange process on Metropolitan Theatres ended up being kind of a headache.
The site didn’t really explain the options clearly, so I kept clicking around and going back and forth trying to figure out what I was actually allowed to do. I did email customer support, but the replies were slow and felt like they were written by robots answering emails instead of a real person actually reading what I asked.
To be fair, I did get it sorted out eventually, but it took way more effort and patience than it should have. They really need to make the refund section clearer and have support respond in a more helpful, human way...
"Mobile tickets were easy"
I bought the tickets on my phone and got in with no problem. Didn’t have to print anything out, which was nice. The site was kinda slow loading at first, but overal it was simple enough and worked fine.
christina1991
April 12, 2026
"Booking was really easy"
I booked my tickets online in just a few minutes, and the payment went through without any trouble. Everything was straightforward, if that makes sense. No issues at all.
suzanne-Linehan
April 09, 2026
"Pretty clean overall"
The seats were clean for the most part, so I was happy with it.
WendyRodriquez_91
April 05, 2026
"Concession prices were actually not terrible"
I went to Metro Theatres last weekend and, the snack prices were better than I expected. I mean, popcorn and drinks still aren’t exactly cheap, so I’m not sure I’d call it a bargain, but compared to some other cinemas I’ve been to, it felt fair
"Really nice staff there !"
The staff were really friendly and helped me out fast . It made the whole experience easy and pleasant ...
robertcrumrine7797
March 25, 2026
"restrooms were actually clean"
i was surprised by how clean the bathrooms were. no weird smell or anything, just well kept
hello_kathy878
March 23, 2026
"Movie tickets are getting ridiculous"
Booking the tickets was easy enough, no complaints there. But the prices? Give me a break. By the time the fees were added on, it felt way too expensive for just a regular movie night. I’d go more often if it didn’t cost so much
kallieboatwright2246
March 21, 2026
"I actually like this theater, but the website..."
I actually like this theater, but the website can be frustrating. The weird part is that the showtimes are either missing or only listed for like the next day, so it’s hard to plan anything ahead of time. I even had to call once just to ask what was playing. It’s not the worst thing ever, but it definitely gets annoying.
leonardadams0167
March 10, 2026
"Decent enough, but nothing too memorable"
I went here the other night for a movie, though I can’t really speak to how it is when it’s super busy or on weekends. Overall it was fine. The lobby felt a little packed when I got there, and the seats were okay, just a bit worn in places. Sound and picture were solid enough, so no complaints there. The staff seemed friendly, just kind of rushed. I’d probably go back if it was the easiest option, but I wouldn’t go out of my way for it
JamesRoberson_04
March 01, 2026
"The wheelchair spots were easy to find..."
The wheelchair spots were easy to find, which was a Big relief. Staff jumped in quick to help too, so overall it went well. It could’ve been a bit smoother, but I appreciated the support.
AnneLaine_21
February 24, 2026
"I was going to be annoyed..."
I was going to be annoyed when we got there because the line looked long, but actually it moved quicker than I expected. I’d give it 4 stars since the wait wasn’t bad overall. Snacks took maybe 10 minutes, which was fine. The staff seemed slammed, but they kept things moving. they could probably use one more person at the counter on weekends.
casey_Mohammad03
February 08, 2026
"Feels like the same movies all the time"
I’ve checked a few times, maybe since last month or the month before, and the selection still feels really limited. I keep hoping to find some smaller indie films, but it’s usually just the same big-name movies popping up over and over. Gets old fast.
marthawillison4895
February 03, 2026
"Parking was surprisingly easy"
Not sure if we just got lucky or what, but we found a spot fast and didn’t have to stress before the movie.
JoeCardoza
January 23, 2026
"Seats really need an upgrade"
Went to see a movie here the seats kind of took me out of it. They felt old, super stiff, and there wasn’t much leg room at all. After about an hour my back was already bothering me, and I’m sitting there like, come on now, I’m just trying to enjoy a movie. The sound and the movie itself were fine, but the seating definitely needs work. Not the best experience overall.
hello_david429
January 16, 2026
"Sound was kind of uneven"
The movie itself was fine, I mean I enjoyed parts of it, but the sound was a little all over the place. Some scenes got way too loud and then, like halfway through a quieter moment, I’d suddenly realize I could barely hear what people were saying. Not awful or anything, just felt like it needed a bit more balance.
CarolynDecelle_34
January 08, 2026
"I had a problem with my booking..."
I had a problem with my booking and reached out to Metropolitan Theatres support thinking it would be a simple fix. It took way too long for them to get back to me, and when they finally replied, it felt rushed and like they didn’t really read what I was asking. I had to message again just to get a straight answer to a basic request, which was the most annoying part. The website itself was fine, but the support experience was frustrating and definitely needs to be faster and more helpful.
VictoriaCarlton_92
January 05, 2026
"Pretty good spot for taking the kids"
We’ve taken the kids to Metro Theatres a few times now, it’s been easy each time. The staff seem nice, the seats are comfortable, and the place feels clean without feeling overly fancy or anything. I’m not sure if it’s just been good timing, but it hasn’t felt stressful bringing the kids there, even with the usual snack requests and bathroom breaks. Overall, I’d say it’s a solid place for a family movie night.